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Balanced Scorecard: Master Your Data Driven Performance
Welcome to the course!
What is a Balanced Scorecard? (7:13)
What to look forward to in this class: Vision to Action Map (2:40)
What to look for in this demo lecture (1:11)
Demo: A Balanced Scorecard in Action (3:27)
Course Toolbox: Get Your Resources Here
The perspectives
Let's look at the Mission Perspective (7:20)
Customer Focus Perspective: Engage Your Customers (5:20)
Demo: Identify Your Target Customers (5:06)
Internal Processes Perspective: Putting in place powerful systems (5:47)
Demo: Conduct a Skills Audit (3:13)
Learning and Knowledge Perspective (4:39)
Finances Balanced Scorecard Basics (3:16)
Vision to action map
Demo Craft Mission (1:53)
Vision Statement (1:20)
Demo Theory of Change (3:09)
Outline Business Goals (2:15)
Draft a Strategy Map (4:02)
Define your KPI's (2:33)
Execute Your Action Plan (3:01)
Vision Action map (2:40)
Draft a Strategy Map
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